Our Shipping Method:
The information here is primarily for Ground Shipping to the 48 Contiguous United States and Canada.
We ship via UPS and Common Carrier Trucking Companies (LTL) for most all of our products.
On each product order page on our site, there is a Shipping Information area that explains the shipping information of that product. In many cases, especially with our Simple Hand Pumps, there is a specified production time before the item is shipped out. If you order Expedited Delivery, that production time still applies before the item ships out. You will see the expedited shipping options under each product if expedited shipping is available. You must select it here for your order to be processed with expedited shipping. Also, don't count weekends in your overnight, 2 or 3 day expedited delivery. For example, if you order an item that ships out same day if your order is in by 11AM on a Friday morning and select overnight delivery you will not receive the item until Monday. UPS does not delivery on Saturdays.
Our Shipping Prices:
We offer free shipping on selected products. Please check each product for shipping details.
Sales Tax:
We must charge Washington state sales tax for all orders shipped to Washington state addresses.
Shipping Outside the U.S:
We will ship to Canada and most other countries. Typically you will be charged a brokerage charge for shipping to Canada. We are not responsible for any brokerage charges on any packages shipping to Canada. Those charges come from a combination of Canadian Customs and the shipping companies, like UPS. We cannot control these costs as they are not charges that EarthWave Living charges.
We only charge the regular Shipping & Handling charge. On top of that, generally, the higher the value of the item, the higher the brokerage charge, and we have no way of knowing how much those brokerage charges are. So, if your package is shipping to Canada, you may want to consider this before you place your order.
With larger products that ship Common Carrier (LTL), a broker may be needed. We will notify you of these charges before shipping your item. Again, this is only for some large items that ship via Common Carrier
Our Processing Time:
We process orders Monday thru Friday, between 11am and 4pm (Pacific Time). From the time we receive your order, it will be processed within 24-48 business hours (that does NOT include Saturday, Sunday or Holidays). The time and date of the shipment will vary depending on the product. Please see the product information for individualized shipping times.
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