30 Day ~ No Hassle Return Policy
Here at EarthWave Living we aim to please. Therefore, we know you will be completely satisfied with your purchases. However, in the unlikely event that you would like to return or exchange your product, rest easy in knowing that you may do so. Below you will find the details.
Returns or Exchanges
If you are not completely satisfied with your purchase, you can return it for an exchange or a refund, as long as you return it Within 30 Days from the Order Date, and the order is not a custom, made-to-order product, i.e. the Chicken Coops, Appliances, Simple Hand Pumps and Mountain House Food. Also the product needs to be in PERFECT Condition, with all the product parts, instruction manuals, etc. with absolutely no scratches, stains, soils, or damages.
* IMPORTANT NOTE: If we receive your package After 30 days from your order date, you will not be eligible for a refund or a direct exchange. At that point, you can only receive an online gift coupon for the dollar amount of your original order (minus shipping charges or any taxes), and you can use that gift coupon for a future purchase.
Some items may have a restocking fee and other items may not be returnable. Please see individual product details below.
Mountain House Food Returns: There are no returns on food items unless the product is damaged or defective. If you have a damaged or defective Can or Pouch please contact us for the Return Authorization (RA) Number.
Simple Hand Pump Returns: If you want to return your Hand Pump you must contact us within 15 days of receiving your shipment. We will give you a Return Authorization (RA) number. You will receive a full refund minus any shipping costs. There is a manufacturer’s 5 year parts guarantee that comes with your Simple Hand Pump.
Berkey Water Filters/Country Living Grain Mills/Excalibur Returns: You have 30 days to return or exchange your product. It must be in EXCELLENT Condition and the product must be shipped back in its original box. You must contact us within 30 days from your order date. We will give you a Return Authorization (RA) number. You will receive a full refund minus any shipping costs.
Appliance Returns: If you want to return or exchange your appliance you must contact us within 15 days from your order date. We will give you a Return Authorization (RA) number. You will receive a full refund minus any shipping costs.
Chicken Coops: Any Chicken Coop order placed is non refundable after 3 business days due to the fact that your chicken coop is custom made to order.
The Procedure for Returns or Exchanges:
The BEST procedure to follow is to email us at service@earthwaveliving.com and explain your situation. You may also call us at 1-888-589-WAVE, but we prefer email. We will then email to you a Return Authorization (RA) Number.
After you've received your RA number, write your RA number on your original invoice (or a copy of it) and include it in your package. Please carefully package your item along with your invoice. We cannot be responsible for packages and products that are damaged in transit. If we receive products that were damaged in transit, it is your responsibility to resolve that with your shipping carrier or the US Postal Service, and under such circumstances, we are not obligated to offer you an exchange or refund.
If you want an Exchange, write on your invoice, the item you want to get in exchange. If it is for the same price as your original purchase, that will be an even exchange. If it is for a higher price, we will have to charge you the difference. If it is for a lower price, we will refund the difference through your credit card.
If you are sure you do not want an exchange, and you only want a Refund, as long as we receive the merchandise in Perfect Condition (as described above), we will issue you a refund within 14 business days from the day we receive it and determine its condition. That refund will be Only for the original price of the merchandise itself (and sales tax, if applicable), NOT any shipping charges. Plus you must pay your own shipping charges to send us back the merchandise.
Shipping Charges:
As explained above, with Returns, we will not refund any shipping charges, and you must pay your own shipping charges to send the merchandise back to us. With Exchanges, you must pay your own shipping charges to send it back to us, but we will pick up the tab to send you the Exchanged item.
Send Your Package To:
If US Postal Service:
EarthWave Living, LLC
PO Box 7530 - PMB 100
Yelm, WA 98597
If UPS or FedEx:
EarthWave Living, LLC
303 First Street South - Suite 100
Yelm, WA 98597
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